Phone English

telephone-english-english-phone-call-english-phone-conversation-group-courseBusiness English Courses: Telephone English | English Phone Call | English Phone Conversation

In the fast-moving and interconnected world of today, talking directly with clients and partners on the phone is a constant necessity. However, the absence of facial expression and body language during phone a conversation makes it even more important to know what the appropriate thing to say is and how. In this Telephone English course, you will learn how to:

  • prepare for a phone call
  • start a phone conversation
  • listen properly
  • ask the appropriate questions
  • transfer a call or keep your partner on hold
  • get important information from your call partner
  • handle difficult partners or clients on the phone 
  • end a conversation politely
  • follow up on a call and more

Business English Courses: Telephone English | English Phone Call | English Phone Conversation

Course Details

Level: A1-C1

Class Size: Individual (one-on-one) or Group (max 7)

Number of units: the number of units a course has depends on class size and participants’ learning curves. Generally, we have 20unit, 40-unit and 60unit courses.  1 unit = 45 minutes

Class location: you could partake in our Telephone English lessons at your company (in-house), online or at our location

Duration: the duration of a Telephone English course is dependent on the goals, time availability and learning curves of participants. A class could be

  •  intensive: 2 days (20 units), 4 days (40 units), 6 days (60 units); or
  •  weekly/ periodic: 2.5 months (20 units), 5 months (40 units), 7.5 months (60)

If you are interested in taking Telephone English lessons and would like to know more about it and how to sign up, please send us an email using the contact form below.

To learn more about our other Business English courses in Hamburg, please click here.

Contact us
Why Us

English By Doing (EBD): Our self-developed RPR method allows your employees to memorize and use business English vocabulary, grammar and phrases more quickly and effectively. Our prices are affordable and our enrollment process is easy. Sign up for a Business English course in Hamburg now!


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